![]() ![]() To cancel an automatic payment on the web: Before filing a case, make sure the suspicious activity wasn't from a family member using your PayPal account or from an automatic payment, such as a subscription. Some charges may appear unfamiliar but are legitimate and authorized. Once you've filed an unauthorized transaction, we'll investigate it. ![]() Select the reason for the report and follow the steps.To report unauthorized activity on the app: Follow the steps to report the payment.Choose "I want to report unauthorized activity.".Choose the payment you want to report and click Continue.To report unauthorized activity on the web: ![]() You have 180 days to report an unauthorized transaction. If you notice a payment that you didn't authorize, let us know right away through our Resolution Center. ![]()
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